Shipping Policy
Last updated December 07, 2025
This Shipping & Delivery Policy is part of our
Terms and Conditions ("Terms") and should be read alongside our main Terms:
https://puffmart.ae/terms-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products.
This policy applies to all orders placed with us.
WHAT ARE MY SHIPPING DELIVERY OPTIONS?
In-Store Pickup
In-store pickup is available for All Purchase .
Pickups are available All Day 9:00 am to 6:00 pm .
We offer various shipping options. In some cases, a third-party supplier may manage our inventory and ship your products.
Free Shipping
We offer free shipping on Order over 300 AED and Local Pickup .
Shipping Fees
We offer shipping at the following rates:
| Method | Details |
|---|---|
| EXPRESS DUBAI | 1–2 Hours — 30 AED |
| NORMAL DUBAI | 4–6 Hours — 20 AED |
| UAE COURIER | 12 Hours — 25 AED |
| Local Pickup | Free — 1–2 Days |
| Free Shipping | Order Over 300 AED (1–2 Hr Dubai/Ajman/Sharjah, 12 Hr UAE) |
If you select a shipping option, we will follow up after your order with any additional details.
All delivery times and dates are estimates and provided in good faith.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason, we will notify you as soon as possible with an updated estimated delivery time.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy:
https://puffmart.ae/refund_returns/
.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
