Frequently Asked Questions

1. What is the minimum age to purchase products?

You must be 21+ to purchase any product from puffmart. This is ensured by the age verification system.

2. Which brands and products do you sell?

We sell RELX devices, RELX Pod Pro, Pod Pro 2, JUUL pods, JUUL devices, and top disposable vapes including Waka and RELX Ace.

3. Are the products authentic?

Yes. All products are 100% original, factory sealed, and sourced directly from authorised suppliers.

4. Delivery options in UAE?

Express: 1–2 hours (30 AED) | Normal: 4–6 hours (20 AED) | UAE Courier: 12 hours (20 AED).

5. Free delivery?

Free delivery available on all UAE orders above 300 AED.

6. Payment methods?

We accept Cash on Delivery and Card on Delivery for customer convenience.

7. Return policy?

7-day free replacement for eligible products.

8. How do RELX devices work?

RELX uses a smart sensor to activate vapor automatically when you inhale. No button, no refilling—simple and clean usage.

9. Nicotine-free options?

Yes, we offer multiple 0% nicotine flavors for smoke-free users.

10. Customer support?

WhatsApp or call support available 24/7: +971 55 466 2721 / +971 52 362 7956.